This page explains what personal data luky24 collects from Pakistani players, why we collect it, who we share it with, and how you can control it. We've written this in plain English — no legal jargon where it can be avoided.
By registering and using luky24.app, you agree to the collection and use of your personal information as described in this Privacy Policy. This Policy applies to all users of the platform, including those accessing luky24 via the Android app or mobile browser. If you have questions about your data, contact us at [email protected] — we respond to all data-related queries within 5 business days.
luky24 ("we", "us", "the platform") operates the online gaming platform accessible at luky24.app. This Privacy Policy applies to all services provided through luky24.app, including the website, the Android mobile application, and any future versions of the platform.
We are the data controller for the personal information collected through luky24. This means we determine the purposes for which your data is used and are responsible for ensuring it is handled lawfully, fairly and transparently. If you have any questions about how your data is managed, you can reach us at [email protected].
This Privacy Policy should be read alongside the Terms and Conditions which govern your overall use of luky24. Together they form the full agreement between you and the platform regarding your rights and obligations as a registered user.
We collect personal data through several channels — when you register, when you make financial transactions, when you use the platform, and passively through your browser or device. Here is a breakdown of what we collect and when:
When you create a luky24 account, we collect the information you provide directly, including your full name, date of birth, email address, phone number and the residential city you enter during sign-up.
For withdrawals above certain thresholds or upon request, we may ask you to verify your identity. This involves submitting a copy of your CNIC (Computerised National Identity Card) or passport. This data is processed securely and used solely for identity verification purposes.
When you deposit or withdraw via JazzCash, Easypaisa, Raast, bank transfer or card, we collect transaction details including amounts, timestamps, the payment method used and reference identifiers. We do not store full card numbers — these are handled by our payment processors in accordance with their own security standards.
We collect data about how you use luky24 — the games you play, session duration, betting history, deposit and withdrawal patterns, and the features you interact with. This data is used primarily to improve the platform and to apply responsible gaming monitoring.
We automatically collect certain technical information when you access luky24, including your IP address, device type, operating system, browser version, and connection data. This information helps us detect fraud, manage platform security, and ensure the service runs correctly across different devices.
| Data Category | Examples | Collected When |
|---|---|---|
| Registration Info | Name, DOB, email, phone | Account creation |
| Identity Documents | CNIC copy, passport scan | KYC verification |
| Payment Data | Transaction amounts, wallet IDs | Deposits & withdrawals |
| Gaming Activity | Games played, bet history | Ongoing platform use |
| Device & Technical | IP address, device model, OS | Every platform visit |
| Communications | Support emails, chat logs | When you contact support |
We use your personal data for specific, legitimate purposes. We do not use it for purposes beyond what is described here without your separate consent. The main purposes for which we use your data are:
We may also send promotional communications about bonuses, new games or seasonal offers such as PSL promotions — but only if you have opted in to receive them. You can unsubscribe from promotional emails at any time by contacting support or adjusting your account notification settings.
We process your personal data under the following legal bases:
Most data processing on luky24 is necessary to fulfil our contract with you — delivering the gaming platform, processing your payments, maintaining your account and paying out your winnings. Without this processing, we cannot provide the service.
We process some data under legitimate interests — primarily fraud prevention, platform security and platform improvement. We conduct a balancing assessment to ensure our interests do not override your privacy rights before relying on this basis.
Certain data — particularly identity verification records and transaction logs — is retained to comply with legal obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
Where we rely on consent — for example, for promotional communications — you can withdraw that consent at any time without affecting any other aspect of your account or our service to you.
We do not sell your personal data to any third party under any circumstances. We may share your data with carefully selected third-party service providers who help us operate luky24, but only to the extent necessary and under strict confidentiality agreements. Categories of third parties we work with include:
We may also disclose your data to law enforcement, regulatory bodies or courts where legally required to do so — for example, in connection with a fraud investigation or legal proceedings. We will not resist legitimate legal orders for disclosure.
All third-party service providers are contractually required to process your data only for the purposes we specify, to maintain appropriate security standards, and to delete or return your data when our engagement with them ends.
luky24 uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences and to analyse how the site is used. Here is what the different types of cookies do:
These are required for the platform to function. They keep you logged in during a session, remember your language and region settings, and enable secure payment flows. You cannot opt out of essential cookies without the platform breaking for you.
We use analytics tools to understand how players use luky24 — which pages are visited most, where people drop off, which game categories are most popular. This data is aggregated and does not identify you personally. It helps us prioritise improvements to the platform.
These cookies remember your preferences — for example, your preferred deposit method or the last games you searched for — so you don't have to re-enter them every time. They make the experience faster and more convenient.
Most browsers allow you to control cookies through settings — you can view, delete and block cookies. However, blocking essential cookies will prevent luky24 from functioning correctly. For analytics and functional cookies, you can typically opt out without affecting core platform features.
Protecting your personal data is a core operational responsibility at luky24. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction or disclosure.
Specific security measures we apply include:
Despite these measures, no internet-based system is completely immune to breach. In the event of a data security incident that affects your personal data, we will notify you as promptly as practicable and take all reasonable steps to contain the breach and minimise harm.
You also play an important role in keeping your account secure. Use a strong, unique password on luky24 that you don't use on other platforms. Never share your login credentials. If you suspect your account has been accessed by someone else, contact support immediately at [email protected].
We retain your personal data for as long as your account is active and for a reasonable period afterwards as required by law or legitimate operational needs. The general approach is:
When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you. If you request deletion of your account and data, we will fulfil that request to the extent permitted by legal retention obligations — some records must be kept regardless of your deletion request to comply with applicable law.
You have meaningful rights over the personal data luky24 holds about you. Here is a plain-language summary of each right and how to exercise it:
You can request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request.
If any of your personal data is inaccurate or outdated, you have the right to request correction. Contact support with the update needed.
You can request deletion of your personal data. We will comply where there is no legal obligation to retain the data. Some records must be kept.
You can object to processing based on legitimate interests — for example, receiving analytical profiling. We will review and respond within 30 days.
Where technically feasible, you can request your data in a portable, machine-readable format so you can transfer it elsewhere.
Where processing relies on your consent (e.g. promotional emails), you can withdraw that consent at any time with no impact on your account.
To exercise any of these rights, contact us at [email protected] with your registered email address and the specific request. We will verify your identity before acting on data-related requests to ensure we don't accidentally disclose your data to someone impersonating you.
luky24 is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe your child has created an account on luky24, please contact us immediately at [email protected]. We will investigate and, where confirmed, close the account and delete the associated personal data.
We apply age verification measures at the point of registration and during the withdrawal verification process. Any account that cannot satisfactorily verify that the user is 18 or older will be suspended pending resolution.
We review this Privacy Policy periodically and update it when our data practices change, when we add new services, or when legal requirements change. The "last updated" date at the top of this page reflects when the most recent changes were made.
For significant changes — particularly those that affect your rights or how we use your data in a new way — we will notify registered users by email to their registered email address. Minor clarifications or formatting changes will be updated on this page without a formal notification.
Your continued use of luky24 after a revised Privacy Policy is published constitutes your acceptance of the changes. If you disagree with any change, you can request account closure by contacting support and your balance will be returned to your registered payment method.
If you have any questions, concerns or requests relating to this Privacy Policy or your personal data, please reach out to the luky24 data team. We aim to respond to all data-related queries within 5 business days.
Contact: [email protected]
Please include your registered email address and a clear description of your query or request. For access, correction or deletion requests, we will need to verify your identity before we can proceed — this is to protect you from someone else attempting to access or delete your data.
All communications with luky24 about your privacy are treated as confidential. We do not share the content of support queries with third parties except where necessary to fulfil the request — for example, confirming a withdrawal preference with our payment processor.
Privacy at a Glance
A plain-language summary of the most important privacy points — for Pakistani players who want the short version first.
Your personal information is never sold to advertisers, data brokers or any third party for commercial purposes. This is not a policy footnote — it's a hard operational rule at luky24.
Every connection to luky24.app is encrypted using TLS. Financial data and identity documents are stored with additional encryption layers. Your data doesn't travel in plain text at any point.
We don't store full card numbers. Payment data is limited to transaction identifiers, amounts and timestamps. Full card and wallet credentials are handled directly by our certified payment processors.
You can request access to, correction of, or deletion of your personal data at any time. Contact [email protected] and we will respond within 5 business days after verifying your identity.
We explain exactly what cookies luky24 uses and why. Essential cookies are required for the platform to work. Analytics and functional cookies can be controlled through your browser settings.
Promotional emails about bonuses, PSL offers and new games are only sent with your consent. You can unsubscribe at any time without any impact on your account or ability to use the platform.